Instrument Telemetry
If you agree to sending telemetry, the VideometerLab Software will send the following information back to Videometer. It is used to improve our quality of service and to monitor the instrument’s health.
The following are collected:
• Videometer License used
• VideometerLab Software version
• Start-up of the application
• Exit from the application
• Loading time of image file – file names are not logged
• Instrument initialization
• Instrument calibration
• Occurence of any unhandled errors
We do not collect user data (images or session results) or procedures related to data (scripts, recipes, etc.).
Technical Note
The data sent is encrypted on its way to the cloud. The data is only accessible to Videometer employees and is only used for the purposes mentioned above.
If you have any questions, please contact us at mail@videometer.com