Collect support information for troubleshooting videometerlab software and hardware issues

The method to collect the information is different depending on the videometerlab software version, see the following table to select the apropiate method.

Collecting support information for the Videometerlab software
Version Procedure Content
>=3.14.22

help->Collect Support Information
click 'Collect'
send the 'SupportInfo.zip' file on the Desktop to us

error logs,
instrument configurations
current session usage
3.6.26 - 3.14.21 click help->system footprint
click start, wait for data to be collected
click OK,
click 'Generate Zip', OK
send the file 'footprintinfo.zip' from the desktop to us
error logs,
instrument configurations
current session usage
<3.6.26 click file->preferences
click folders
click 'open' next to Log Folder
zip the content of the folder and send to us
error logs